Returns & Exchanges

We ask that before making any returns or exchanges, you please contact us so we can advise the best way to proceed with your request.

You are eligible to return your goods within 14 days of receipt.

Return Postage will be at the customers expense.

All returning items must be in original, unused condition, with tags still attached.

To Make a Return:

  1. Contact us with your return request and reasoning.
  2. Await for our confirmation and/or advice.
  3. Fill in the return form and send this back with the item/s to our listed address.
  4. Once we receive goods back, we will action accordingly.


Please Note: You will only be eligible for a refund of your items purchase price if you have paid full price. Any item purchased on sale or using a promotional discount are exempt from refunds. We can issue Store Credits or Exchanges only for these products.

You are eligible to Exchange your goods within 14 days of receipt.

Exchange Postage will be at the customers expense.

All items being exchanged must be in original, unused condition, with tags still attached.

To Make a Exchange:

  1. Contact us with your exchange request, including the alternative size/item required.
  2. Await for our confirmation and/or advice. We will advise if what you would like to exchange to is available.
  3. Fill in the return form and send this back with the item/s to our listed address.
  4. Once we receive goods back, we will action accordingly.

Please Note: Exchanges are subject to stock availability.

If you are exchanging to something of more value, we will issue an invoice for the difference owed.

If you are exchanging to something of lesser value, we can:

  • Issue a refund for the difference (only valid on full-priced items)
  • Issue a store credit for the difference (to be used on a future order)
  • Select additional goods to add to the exchange to make up the value.

If you have received a genuine faulty item, we will arrange a return and, where possible, replacement. Please call us (+61 3 9459 9925) or email (contactus@mdgroup.net.au) within 14 days of receipt of the order. We will require photographic proof of the fault so we can address the situation accordingly.

Once a customer reports a faulty product, we will assess the situation, then determine whether the issue is due to a manufacturing defect, shipping damage, or misuse by the customer.

Depending on the nature of the fault, we will offer appropriate solutions such as replacement, repair, refund, or store credit.

Please do not send back Faulty Goods without contacting us first.

We include a Returns & Exchange form in every parcel.

If you require a new copy – you can download it HERE.

Our E-Gift Cards are non-refundable.

We understand that customers shop ahead of time during the Christmas period as these are often gifts.
In most cases, we will accept returns for these items so long as the products are in unused, new condition with tags attached.

You have until the end of January to make return requests for pre-purchased Christmas presents.